The primary role of a Solution Consultant is to support the sales team by handling the technical aspects of the sales cycle, moving from initial technical discovery to post-sale implementation handoff.
- Technical Discovery: Meeting with prospects to understand their pain points, current technical architecture, and business goals.
- Tailored Demos & Presentations: Developing and presenting customized software demonstrations that showcase how the product solves the client's specific issues.
- Proof of Concept (PoC) & Validation: Building and executing PoCs to demonstrate feasibility, ensuring the solution works in the client's unique environment.
- Solution Design & Architecture: Creating technical, architectural diagrams and documentation to map out how the new technology will integrate into the client's existing systems.
- Technical Objection Handling: Answering complex, in-depth technical questions and overcoming technical roadblocks during negotiations.
- RFP Support: Assisting with Request for Proposal (RFP) responses, technical documentation, and security questionnaires.
- Internal Product Advocacy: Providing feedback from clients to the product and engineering teams to inform product roadmap improvements.
- Customer Onboarding: Ensuring a smooth transition from the sales process to implementation, reducing post-sale friction.
Requirement
- Technical Expertise: Deep knowledge of software, SaaS platforms, cloud infrastructures (AWS, Azure, GCP), API integrations, and database technologies.
- Communication & Presentation: Ability to translate technical jargon into business value for non-technical stakeholders (e.g., CFOs).
- Problem-Solving: Strong analytical skills to diagnose issues and design custom, efficient solutions.
- Sales Acumen: Understanding of the sales cycle, objection handling, and strategic positioning.
- Diploma in IT, Computer Engineering, Infocomm Security/Cybersecurity
- At least 5 year of working experience with system integrator, managed services provider, video surveillance and smart workplace solution integrator
