Job Objectives
Reporting to the Head of Solutions Account and Program Management you will be working with our colleagues worldwide. You will work directly with our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions. As a Solutions Account Manager, you are the bridge between the Solutions customers and our internal operations, championing the customer requirements and expectations and balancing these against our internal capabilities and goals. Accountable for both operational delivery and financial performance.
You have the opportunity to experience all aspects of Satair's activities plus gain a unique insight into our customer operations and day to day challenges.
Job Responsibilities
In-service Deals
- Ownership of the allocated Contracts, with accountability of in-service deal operations and financials in collaboration with local Customer teams
- Ensuring common understanding and delivery of the contributing functions.
- Launch / drum beat actions with the respective functions to ensure high service level and drive our profitability.
New Campaigns / Customers
- Lead/support design activities on new campaigns
- Aligning customer requirements with existing capabilities and identifying gaps
- Integrate service extensions into customer's operations
Future Design
- Manage improvement / enabler projects to boost Solutions performance / profitability
- Grow the Solutions portfolio in alignment with Solutions Design Director
- Define Solutions requirements and manage changes across all supporting functions: data management, supply chain, IT, quality, product management, accounting and finance.
Other duties reasonably determined from time to time by the Company
Secondary Responsibilities
- Perform data analysis.
- Provide back office support to local teams in case of: incidents, service level underperformance or lack of training and tools.
Job Requirements
- Bachelor's Degree in Engineering, Computer Sciences or Business Administration
- More than 3 years of work experience in aerospace in a customer facing role
- Project management and/or process design experience
- Able to analyze large data packages. Programming skills will be a plus
- Experience dealing with aviation MRO's, airlines or suppliers will be a plus
- Basic knowledge of financial reporting and terminology
- Proficiency in spoken and written Mandarin to effectively communicate with Mandarin-speaking customers and airline partners, including negotiations and queries
- Strong analytical skills combined with social competences
- High level of energy, persistence and can do attitude
- Customer oriented
- Team player
- Open minded. Experience dealing with different environments/cultures
- High professional integrity and ethical standards
- Available for occasional international travel
- Autonomous and self-driven
