Solution Designer, Business Analyst

We are seeking an experienced Solution Designer / Business Analyst to lead the design and analysis of scalable, cloud-native solutions across our telecommunications platforms. This role sits at the intersection of business, technology, and delivery, translating complex business requirements into robust, end-to-end solution designs across BSS/OSS, CRM, billing, and digital channels.

The ideal candidate brings deep telco domain expertise, strong solution architecture capabilities, and excellent stakeholder management skills, with the ability to operate in high-volume, fast-paced digital environments.

Key Responsibilities

• Lead end-to-end solution design for complex telco initiatives across digital, BSS/OSS, CRM, and billing platforms.
• Define cloud-native, API-led, and event-driven architectures, ensuring scalability, resilience, and security.
• Design system integration patterns leveraging APIs, middleware, microservices, and data platforms.
• Produce high-quality solution artifacts including:
• Architecture and integration diagrams
• Functional and non-functional specifications
• Data models and interface contracts
• Migration and transition architectures
• Collaborate with business stakeholders to elicit, analyse, and document requirements aligned to strategic objectives.
• Translate business needs into clear functional designs and technical requirements.
• Assess impacts across upstream and downstream systems, particularly within telco operation workflows (order management, provisioning, charging, assurance).
• Provide solution leadership across BSS/OSS ecosystems, including CRM, billing, charging, order management, inventory, and assurance systems.
• Ensure solutions align with telecom industry standards and best practices.
• Support modernization initiatives such as legacy system transformation and platform migrations.
• Act as a key link between business, IT, vendors, and delivery teams.
• Present solution designs to senior stakeholders and governance forums.
• Support development teams through design clarifications, reviews, and solution assurance.
• Work closely with project managers and product owners to ensure on-time and quality delivery.

Key Requirements

Experience

• 8–12+ years of experience in solution architecture, solution design, or senior business analysis roles.
• Strong preference for experience in telecommunications or high-volume digital platforms.
• Proven experience delivering complex, enterprise-scale solutions in regulated or mission-critical environments.
• Strong understanding of:
• Cloud-native architectures (public cloud, containerisation, microservices)
• APIs and integration middleware
• Data modelling and information architecture
• Hands-on experience with BSS/OSS, CRM, billing, or telecom operations support systems.
• Ability to produce detailed architecture and design documentation using industry-standard tools.
• Excellent communication, presentation, and stakeholder management skills.
• Comfortable engaging both technical and non-technical audiences.
• Strong problem-solving mindset with attention to detail and quality.
• Ability to work independently while collaborating effectively in cross-functional teams.