We are seeking for a Solution Delivery Manager (SDM) who will be based in Japan and will play a pivotal role in helping customers achieve rapid usage and ROI from their platform subscription. The platform is a leading low-code application development platform that enables organizations to build any applicationranging from core business systems to employee productivity appsacross both mobile and web.
In this hybrid pre-sales and delivery governance role, you will position Professional Services offerings (Success Plans, expert services, training, and application development engagements) and ensure their successful execution. Application development services may be delivered through fixed price, time & materials, or co-delivery models with partners and customers.
The SDM's performance is measured on services bookings and delivery success. You will work closely with Sales, Customer Success, and Technical Delivery teams to shape solutions, oversee their execution, and keep customer engagements on track.
Key Responsibilities
- Partner with Sales Account Executives and Customer Success Managers to position the right mix of Professional Services to support each customer's digital transformation journey.
- Engage customers to understand their pain points and goals, and design solution approaches leveraging platform capabilities.
- Collaborate closely with partners in the ecosystem to leverage on their expertise and prebuilt accelerators
- Collaborate with technical experts to define and position services, including usage of accelerators, prebuilt components from the Professional Services Forge and the public Forge.
- Define engagement scope, duration, costs, and success criteria, ensuring a smooth handover to Delivery teams.
- Maintain ongoing accountability during delivery, engaging with the customer and Delivery teams to ensure milestones are achieved, risks are mitigated, and value is realized.
- Position training, Success Plans, and expert services to drive adoption, ROI, and customer success.
- Support co-delivery engagements with partners/customers where appropriate.
- Act as an escalation point to triage and define solutions for customers with critical needs.
- Advocate for platform best practices, accelerators, and service frameworks in all customer interactions.
- Promote the company's culture and values in every engagement.
Qualifications / What You Need To Succeed:
- 510 years in a customer-facing professional services, presales, or customer success role.
- Strong consultative and solution-oriented mindset with the ability to map business pains into platform-based solutions.
- Experience in both services solutioning and delivery governance.
- Ability to discuss business value, ROI, TCO, and adoption strategies with management stakeholders.
- Proven track record in scoping, managing, and ensuring successful execution of professional services engagements.
- Strong collaboration skills with Sales, Customer Success, and technical delivery teams.
- Excellent communication skills, able to bridge business and technical conversations.
- Comfortable working with customers across geographies and cultures.
- Bachelor's degree (or equivalent experience).
- Intellectual curiosity, entrepreneurial drive, and a sense of humour.
Should you have questions, feel free to reach out at [Confidential Information].
