Job Description

PRIMARY RESPONSIBILITIES:

Troubleshoot, logs analysis, and perform diagnosis on the Issues/Problems/Defects escalated to the team.
Participate in testing and error reproduction.
Prepare solution and technical documents.
Monitoring of performance, response time and utilization of service application and its components.
Provide workaround, corrective fixes or data patches for Incidents/Problems.
Assist with data extraction requests.
Take ownership of the Incidents/Problems tickets until resolved, and follow-up to ensure it is resolved within the SLA.
Provide support during deployment activities.
Able to work and collaborate with all relevant parties, IT teams and users.
Able to identify improvements, come up with creative and effective solutions to identified system gaps.
Ability and willingness to work within tightly controlled policies and procedures.

Key Requirements:

Diploma/Degree holder in Information Technology, Info Systems or equivalent.
2 to 3 years experience working in IT industry and relevant experience in L2 and L3 Support (Java programming.
Proven experience in performing system and data recovery
Work with SQL queries and scripting.
Familiar with Microsoft applications.

Knowledge on the following is preferred:

Jira
Understanding of AWS Amazon Web Services
Linux

Rajkumar Renganathan

Quess Selection& Services, Singapore

EA Licence Number: 23C2060 Registration ID is R1983662

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