Software Engineer (GRC Platform)

As a Software Engineer, you'll be part of a multi-disciplinary team delivering a multi-year initiative to build a whole-of-government (WOG) Governance, Risk, and Compliance (GRC) platform. Our current focus is on developing automated, user-centric workflows that make it seamless for agencies to perform risk assessments by leveraging SaaS platforms such as ServiceNow or similar enterprise platforms, with particular emphasis on Integrated Risk Management (IRM) modules, and developing custom integrations to enhance risk management processes.

This initiative is a key enabler of digital transformation across the public sector. By providing a unified, modern GRC platform built on enterprise SaaS solutions, we empower delivery teams to shift left-integrating compliance earlier in the development process-and automate key control checks through platform-native capabilities and custom configurations, enabling agencies to launch their systems faster and more securely.

You'll work alongside passionate engineers and domain experts to configure and extend GRC platform capabilities, while collaborating with cross-functional stakeholders to design and deliver impactful features that raise the bar for governance and digital service delivery.

Responsibilities

• Configure and customise GRC modules on enterprise SaaS platforms (preferably ServiceNow), with particular focus on Integrated Risk Management (IRM) components including Risk Management, Policy and Compliance Management, and Audit Management

• Develop platform applications using native tools such as workflow designers, business rules, scripting frameworks, and user interface customisation tools

• Design and implement integrations with external systems using REST/SOAP APIs and platform-specific integration tools

• Create custom workflows and automated processes to streamline risk assessment and compliance activities

• Build dashboards, reports, and analytics to provide insights into risk posture and compliance status

• Perform platform administration including user management, access controls, and system maintenance

• Write clean, maintainable code and scripts for platform customisations and perform code reviews

• Develop unit tests and integration tests for platform customisations

• Tackle a wide variety of challenges across the platform and integration landscape

• Participate in regular tech-sharing sessions and team retrospectives

Cross-Functional Collaboration

You will also collaborate closely with other members of the cross-functional team:

• Work with risk practice teams to understand customer pain points and proposed solutions, translate requirements into platform configurations, and continually prototype, test, and iterate

• Work with DevOps practitioners to manage deployment pipelines and release management, ensuring fast feedback loops and seamless deployments across environments

• Work with Product Owners and Business Analysts to craft user stories by providing technical analysis of platform capabilities and limitations

What We Are Looking For

• Strong experience in enterprise SaaS platform development and configuration, preferably ServiceNow, with demonstrated expertise in at least one major GRC or business process module

• Hands-on experience with Integrated Risk Management (IRM) modules or similar risk management capabilities, including Risk Management, Policy and Compliance Management, or Audit Management

• Proficiency in platform development tools including workflow designers, business rules engines, scripting frameworks, and user interface customisation tools

• Experience with platform scripting using JavaScript or similar languages, and familiarity with platform-specific APIs and frameworks

• Knowledge of integration patterns and experience with REST/SOAP web services, data transformation, and system connectivity

• Understanding of platform administration including user management, security controls, and system configuration

• Strong understanding of programming fundamentals and software development best practices

• Good analytical and problem-solving skills with ability to troubleshoot complex platform configurations

• Keen sense of learning and self-discovery, particularly in staying current with platform updates and new features

• Team player with good communication skills and ability to explain technical concepts to non-technical stakeholders

• Experience building and deploying enterprise applications, preferably in a government or highly regulated environment

• Experience working within an Agile software development environment

• Experience in automated testing, including platform-specific testing frameworks

• Relevant platform experience (such as ServiceNow CSA, CAD, or module-specific certifications) are highly desirable

• Familiarity with ITIL processes and GRC frameworks is advantageous

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience