Information Technology Support Engineer (Software @ Tuas, may involve shift work)
Location: Tuas, Singapore
May involve shift work after March 2025
Job Responsibilities:
- Customer Feedback Handling: Record and categorize customer feedback, track issue resolution progress, and provide timely updates to customers.
- Technical Support & Training: Offer remote operational guidance and on-site training to ensure customers can properly use and maintain equipment.
- Report Statistics & Analysis: Collect and organize after-sales issue reports, classify problems, and standardize solutions.
- Internal Support & Collaboration: Provide internal technical support and customer service, assisting the operations manager with data statistics and analysis.
- Workflow Optimization: Improve end-to-end workflows to enhance service quality and optimize customer experience.
- Defect Reproduction Testing: Reproduce reported defects, collaborate with R&D on quality issue resolution, and track improvements to enhance product quality.
Qualifications:
Education: Bachelor's degree or above in Computer Science or related fields. Exceptional candidates may be considered regardless of formal education.
Experience: Minimum 3 year of relevant experience; outstanding fresh graduates may also be considered.
Technical Skills:
- Familiarity with Linux, server configuration, network protocols, SQL, Oracle databases, and Git (or other code management tools).
- Proficiency in Java, Python, or other programming languages.
- Knowledge of SVN, Git, or other version control systems.
- Experience in PLC / hardware is a plus
Skills: Proficient in Microsoft Office.
