Job Description

Job Summary

The Application Support Engineer provides software application support, troubleshooting, and enhancement implementation to ensure system stability and meet service level agreements.

Responsibilities

Provide software application support by troubleshooting and resolving bugs in maintained software applications to ensure operational continuity
Implement application enhancements as required to improve system functionality and user experience
Communicate effectively with end users, customer IT teams, and external support engineers to diagnose production issues and recommend solutions
Resolve incidents promptly to restore services within contractual Service Level Agreement (SLA) timelines
Collaborate with support team members and the Service Delivery Manager to address and rectify production issues efficiently
Document and track incidents systematically, providing regular progress updates to stakeholders
Coordinate and execute regular system maintenance and upgrade activities, including monthly maintenance, patching, hotfix testing, and deployments
Perform impact analysis and conduct post-installation verification tests on monthly OS patches, updates, and software patch deployments to ensure system integrity
Update project documentation in compliance with company Quality Management System (QMS) processes

Required competencies and certifications

Bachelor's degree in Computer Science or a related field with at least 1 year of software application development experience
Hands-on experience with Java, PHP, Python, C#.Net, SQL/PLSQL, APIs (RESTful and SOAP), and shell scripting
Proficiency in database management using SQL Server, MySQL, and Microsoft Access
Experience with operating systems including LINUX and Windows Server
Knowledge of application servers such as Apache Tomcat, WAMP, and WebSphere
Proven experience in application support and user query management at L1/L2 levels
Strong problem-solving skills with a commitment to a zero-defect mindset
Excellent verbal, interpersonal, and written communication skills
Ability to learn quickly and work effectively as part of a team
Willing to work shift (Shift work can be done remotely)
Working Location: Changi Airport

Maestro HR
damien lee tian hong
R1106726
16C8462