Software and Applications Manager

Key Responsibilities

Application & Software Portfolio Management

• Own and manage the end-to-end application and software portfolio, including custom-built and third-party systems.

• Define application roadmaps, lifecycle management, and modernization strategies.

• Ensure applications meet business, security, and compliance requirements.

Delivery & Engineering Oversight

• Lead software development, enhancement, and integration initiatives.

• Oversee SDLC activities including design, development, testing, release, and maintenance.

• Ensure adherence to coding standards, architecture guidelines, and best practices.

Operations & Support

• Ensure high availability, performance, and stability of production applications.

• Manage L2/L3 support, incident, problem, and change management processes.

• Drive root-cause analysis and continuous service improvement.

Stakeholder & Vendor Management

• Act as a primary point of contact for business stakeholders on application matters.

• Manage third-party vendors, system integrators, and software providers.

• Communicate risks, timelines, and impacts effectively to senior management.

Governance, Security & Compliance

• Enforce application governance, documentation, and audit requirements.

• Ensure compliance with security, data protection, and regulatory standards.

• Support IT audits and risk assessments related to application systems.

Team Leadership & Budget Management

• Lead, mentor, and develop application and software teams.

• Manage resource planning, performance reviews, and skills development.

• Own application-related budgets, licensing, and cost optimization initiatives.

Required Skills & Qualifications

Technical & Functional Skills

• Strong understanding of enterprise application architectures and integration patterns.

• Experience managing custom applications, COTS software, and SaaS platforms.

• Knowledge of databases, APIs, middleware, and cloud platforms.

• Familiarity with DevOps, CI/CD, and release management practices.

• Working knowledge of ITIL processes and SDLC methodologies.

Leadership & Soft Skills

• Proven experience in people management and cross-functional leadership.

• Strong stakeholder, vendor, and risk management skills.

• Excellent communication, presentation, and decision-making abilities.

Preferred Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

• Certifications such as ITIL, PMP, Prince2, SAFe, or Cloud certifications are an advantage.