Software and Applications Manager

Key Responsibilities

• Develop, manage, and execute the enterprise applications roadmap, ensuring alignment with business strategy and technology architecture.

• Oversee application development, customization, integration, testing, deployment, change management, and post-implementation support activities.

• Evaluate new technologies, platforms, and tools to improve operational efficiency, user experience, security, and scalability.

• Ensure application performance, availability, resiliency, and disaster recovery preparedness aligned to service-level objectives.

• Lead incident management, problem resolution, and root cause analysis for complex application-related issues.

• Collaborate with business stakeholders to define functional requirements, solution specifications, and technical feasibility assessments.

• Manage vendor relationships, procurement cycles, licensing, support contracts, and application outsourcing operations where applicable.

• Enforce governance standards including SDLC, system documentation, testing protocols, release management, and cybersecurity controls.

• Drive automation, DevOps adoption, CI/CD maturity, and modernization initiatives (e.g., cloud migrations, microservices, containerization).

• Develop and maintain policies for application lifecycle management, system upgrades, patching, versioning, and compliance.

• Prepare and present management reports, technology evaluations, business cases, and budget proposals.

• Mentor application engineering teams and foster a culture of excellence, ownership, and continuous improvement.

Technical Competencies

• Comprehensive understanding of enterprise application architecture, integration patterns (API, ESB, ETL), and systems interoperability.

• Strong exposure to cloud platforms (AWS, Azure, GCP) and hybrid hosting environments.

• Experience with relational and NoSQL data platforms, performance optimization, and data governance considerations.

• Proficiency with software development methodologies, SDLC, Agile frameworks, DevOps principles, and CI/CD toolchains.

• Familiarity with enterprise cybersecurity controls, IAM, data protection, regulatory compliance requirements, and audit processes.

• Experience with application monitoring, observability, and APM solutions (e.g., Dynatrace, AppDynamics, Prometheus, ELK).

• Knowledge of enterprise software ecosystems such as ERP, CRM, HRIS, SaaS platforms, or vertical-specific applications is advantageous.

Professional Attributes

• Strong analytical and strategic problem-solving capabilities.

• Excellent stakeholder management, vendor management, and cross-functional leadership.

• Effective communication skills suitable for both technical and executive audience engagement.

• High level of accountability, operational discipline, and risk awareness.

• Demonstrated ability to manage multiple concurrent initiatives with competing priorities and timelines.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or related discipline.

• Master's Degree or equivalent professional certifications (e.g., PMP, ITIL, TOGAF, AWS/Azure certification) would be advantageous.

Experience Requirements

• Minimum of 7-10 years of relevant experience across software engineering, enterprise applications, or system management functions.

• Proven track record managing mission-critical or large-scale application portfolios is highly desirable.

• Experience leading teams, vendors, or cross-functional delivery squads preferred.