Job Purpose
You will be part of our community outreach team, also known as the Community Resource, Engagement and Support Team (CREST), focusing on raising public awareness of mental health conditions and dementia, early identification of at-risk individuals, providing emotional support to individuals and their caregivers, and linking individuals to relevant health and social care services where necessary. You will be placed within the Community Mental Health Department, under the Mental Health & Counselling Services Group.
Key Responsibilities
Case Management
- Provide case management services across assessment, systems work, case conferences, and closure, and maintain proper and up-to-date case documentation
- Attend to enquiries and provide information and referral services
- Conduct basic emotional support for clients in need
Clinical Group Work
- Plan and facilitate group interventions, including case conferences with significant others and relevant partners
- Evaluate and review group interventions to enhance programme quality and effectiveness
Outreach & Programme Planning
- Plan, coordinate, execute, and evaluate ongoing programmes and services, including outreach, on-site and online public education
- Conduct analysis, and develop and implement mental health programmes and services to address community needs and trends
- Engage key community stakeholders to coordinate and implement mental health programmes
- Coordinate with other professionals and mobilise community resources for service delivery
Evaluation & Reporting
- Monitor programme outcomes and evaluate impact through qualitative and quantitative data analysis
- Utilise findings to make data-driven recommendations for programme enhancements and future initiatives
- Maintain programme data, records, and documentation, and prepare and submit periodic reports for key stakeholders
Supervision & Volunteer Management
- Provide supervision to junior caseworkers, volunteers, and interns
Professional Practice
- Demonstrate professional practice aligned with the organisation's vision, mission, and sector best practice standards, including ethical, reflexive, and collaborative practice
- Respond to crisis situations in accordance with organisational standard operating procedures
- Identify areas for improvement in service delivery based on evidence-based practices
- Support other Care Corner programmes as required, with opportunities to be involved in organisational-level projects
Qualifications
- Bachelor's Degree or Postgraduate Diploma in Social Work, Counselling, Psychology, Clinical Mental Health, or a related discipline from an accredited institution
Requirements
- Preferably with at least 2 years of relevant experience in healthcare or community care settings
- Candidates without prior work experience but with relevant qualifications are welcome to apply; relevant training, internships, or practicum experience in social services, healthcare, or community-based settings will be considered
- Demonstrates interest or passion in mental health work
- Strong interpersonal and communication skills, with the ability to engage individuals from diverse backgrounds
- Willingness to learn, adapt, and work in an evolving programme environment
- Positive attitude and ability to work collaboratively as part of a team
- Ability to function effectively in a fast-paced environment
- Able to communicate effectively with diverse stakeholders (e.g. clients, caregivers, community partners)
WORK LOCATION: Toa Payoh
Thank you for your interest and application. We regret that only shortlisted applicants will be notified for interview. If you need assistance, contact our talent acquisition team at [Confidential Information].
