Social Media Executive

SOCIAL MEDIA EXECUTIVE

1. Social Media Management

- Plan, create, and schedule posts across Instagram, Facebook, and TikTok

- Produce attractive visuals and captions using Canva, CapCut, or similar tools

- Maintain a consistent brand tone and ensure alignment with marketing campaigns

- Track and report on engagement metrics (reach, followers, comments, views)

2. PM Engagement & Sales Conversion

- Respond quickly and professionally to DMs, comments, and WhatsApp inquiries

- Understand customer needs and provide accurate product recommendations

- Guide potential customers from inquiry to purchase (product info price appointment/checkout)

- Follow up with warm leads to increase closing rate

- Record customer details and conversion data in simple CRM logs or spreadsheets

3. Marketing & Brand Support

- Support in running promotions, campaigns, and influencer collaborations

- Assist in basic event or roadshow postings, story updates, and live engagement

- Collect customer feedback for improvement and marketing insights

Requirements

1. At least 1-3 years experience in social media, digital marketing, or sales

2. Proficient in English, and conversational Mandarin is a plus

3. Knowledge of Canva, CapCut, Meta Business Suite, TikTok Business Tools

4. Creative thinker with good communication and customer empathy

5. Enjoys chatting and building relationships online

6. Sales-driven with positive energy and consistent follow-through