Social Manager / Senior Social Manager / Account Director, Social (Maternity Cover)

With 6-8 years related industry (social media/creative agency) experience, you have a solid foundation of how the agency works and able to manage clients expectations effectively. You can form strong client relationships at the lower-to-mid level. You're driven by our mission to make our clients brands matter and fundamentally believe that creativity and earning brand equity on social media for our clients have the power to change fortunes. You can work collaboratively with all internal team members (within your immediate teams, as well as within different teams in the Ogilvy Group) to getting outstanding work done.

Your focus as a Senior Social Manager

• Make our clients brands matter by delivering high-quality, platform-native social work and championing the role of social across integrated 360 retainers and campaigns, while strengthening the agency-client relationship.
• Able to own and execute project management/workflow system, and reporting.
• Manage client objectives, expectations and timelines, and communicates effectively to the internal team.
• Understand what makes great social work: a strong strategic role, platform-native creativity, cultural relevance, effective community participation, measurable impact and a clear connection to the wider brand or campaign idea.
• Plan, schedule, execute, manage and report on social programmes from briefing and content planning through production, approvals, publishing, community management, optimisation and post-campaign learning, while coordinating with wider campaign milestones.
• Solve delivery challenges across timing, resources, budgets and capabilities, including fast-moving platform changes, real-time opportunities, community issues, content volume and dependencies on wider campaign assets, while protecting client and agency interests.
• Strong analytical skills with ability to develop compelling messages for complex business issues/offerings and identify/ resolve emerging account issues
• Understands scoping of work, mapping of resource requirements and budgets.
• Achieve mastery of delivering and implementing Social and Influence capabilities that build client satisfaction which opens new growth opportunities for the agency.

The skills you learn and apply:

• Develop, drive and implement organic and paid social strategies that support both short and long-term objectives. Track, analyse and evaluate the success and reiterate and optimise strategies accordingly
• Ability to stream briefs into the right workflow based on experience and a strong understanding of integrated marketing communications principles.
• Establish clear governance for social programmes, including roles, approvals, escalation paths, reporting cadences and optimisation actions.
• Ability to manage expectations of internal and external stakeholders and team members.
• Balance scope, quality, timing and budget when recommending delivery trade-offs, protecting both client outcomes and agency interests.
• Mentor junior team members through performance appraisals, personal development plans, feedback and coaching, building their confidence in social account leadership, platform knowledge, integrated working and high-quality delivery.