Snr / Manager, Patient Financial Services (Billings, Healthcare, Central) - HWX

• Lead the full bill adjustment process: review, validate documents and correct bill discrepancies in the system, and ensure accuracy and timelines

• Manage and coach customer liaison officers to handle walk-in enquiries and reply within service standards

• Handle escalated cases and ensure prompt effective resolution

• Identify process gaps, improve, and streamline processes to enhance patients satisfaction and experience

• Collaborate with internal departments / teams to ensure compliance to billing policies, governance requirements, and service-level agreements

Requirements.

• min. Degree or equivalent experiences with strong knowledge of billing or account adjustment

• Minimum 6 years relevant experience in similar functions preferably from the healthcare industry

• Excellent communication skills, problem-solving and organization abilities

• Ability to perform under pressure and meet service targets

Interested candidates please send your updated resumes to:

Subject: Snr / Manager, Business Office (Billings)

EA Personnel: Kate Leau Wei Xuan (R1552331)
Company Registration No.: 99C4599