Snr Consultant, EUC & Svc Desk

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Overview

We are seeking a skilled and motivated Project Manager with expertise in EUCD migration to lead and oversee end-user device migrations as part of Day 1 project implementations. The candidate should be capable of effectively managing the team, establishing robust governance frameworks, and ensuring project goals and timelines are met successfully. Additionally, the candidate should possess excellent communication and presentation skills to effectively engage with and present to clients.The ideal candidate will demonstrate exceptional organizational, problem-solving, and communication skills, with the ability to thrive under pressure.

Responsibilities

• Act as the central point of contact within the migration team
• Oversee end-to-end migration process from planning to execution
• Ensure minimal disruption to end-users and adherence to timelines
• Develop and maintain detailed migration schedules and resource allocation
• Manage engineer assignments and training plans
• Track and monitor migration activities against success criteria
• Collaborate with technical teams on migration tools and methodologies
• Coordinate with IT and infrastructure teams on dependencies and risks
• Liaise with agencies to establish migration arrangements
• Address specific requirements and resolve stakeholder queries
• Serve as primary escalation point for migration issues
• Manage feedback from users and stakeholders for improvements
• Facilitate stakeholder meetings on progress and concerns
• Build and maintain strong relationships with external vendors or partners
• Prepare and update meeting slides and migration status reports
• Maintain action item trackers for internal and external reviews
• Document migration processes and procedures clearly
• Present migration updates and insights to customers and stakeholders
• Maintain centralized repository of migration documentation
• Provide post-migration reports on successes and challenges
• Identify areas for improvement within migration processes
• Recommend solutions to enhance efficiency and effectiveness
• Stay updated on best practices and industry standards
• Conduct post-migration reviews to identify gaps
• Promote continuous learning within the team
• Contribute to developing standardized templates and guidelines
• Conduct training sessions for engineers and team members
• Mentor junior team members to promote skill development
• Monitor team performance and provide constructive feedback

The ideal candidate should possess:

Qualifications & Experience:

• Bachelor's degree in IT, Business Administration or related field or equivalent experience
• Proven experience in Day 1 project implementation
• Minimum 3 to 5 years of experience in project coordination within migration or IT projects
• Strong proficiency in Microsoft Office Suite and project management tools

Preferred Attributes

• Strong organizational and communication skills
• Ability to thrive under pressure and manage multiple requirements

Professional and/or Technical Certifications

• PMI Project Management Professional (PMP) - Preferred.

We are driven by ourAEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We arecommitted to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, wemake the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.