Job Description

At The Air Station, we're dedicated to making sleep health more accessible and easier to understand. We bring together expertise, technology and people to provide the care and support people need for better sleep and breathing.

Role Overview

The Sleep Care Coordinator supports patients throughouttheir Obstructive Sleep Apnoea (OSA) care journey by providing education,coordinating specialist referrals, and ensuring continuity of care.

Key Responsibilities

1. Patient Education

Educate patients on OSA, its symptoms, potential healthrisks, and available treatment options.

2. Basic History Taking

Gather relevant medical history, symptoms, and patientconcerns using structured assessment guides.

3. Referral Coordination

Facilitate referrals to ENT specialists and coordinateappointments where appropriate.

4. Continuity of Care

Follow up with patients, track referral outcomes, andsupport patients throughout their care journey.

5. Documentation

Maintain accurate records of patient interactions,assessments, referrals, and follow-up activities.

6. Performance Tracking & Reporting

Monitor key performance indicators (KPIs), maintain anupdated performance dashboard, and prepare regular reports on patientengagement, referrals, and care outcomes.

Preferred Experience & Qualifications

Experience in customer service, patient relations, healthcare coordination, or other customer-facing roles.
Familiarity with medical insurance processes, including coverage, claims, and specialist referral requirements.
Previous experience in healthcare settings such as clinics, hospitals, medical service providers, or wellness centres is an advantage.
Strong interpersonal and communication skills with the ability to explain medical information clearly and empathetically.
Strong organisational skills, attention to detail, and ability to manage multiple patient follow-ups.
Proficiency in digital tools, spreadsheets, customer relationship management (CRM) systems, and reporting dashboards.