As a Site Reliability Engineer, you will be responsible for designing and operatingGitLab,AWSandKubernetes-based infrastructure and solutions that power our platform,to ensure the stability, scalability, and performance of our runtime platform.
Responsibilities:
As a Site Reliability Engineer, you will be responsible for:
Toil Reduction & Automation
- Identify repetitive tasks and develop automation via CI/CD pipelines, ensuring integration with cross-functional teams to reduce manual intervention and improve operational efficiency.
Observability & System Health
- Implement comprehensive observability solutions (logs, metrics, traces, alerts) around the four Golden Signals (latency, traffic, errors, saturation), and build automation for proactive system health assessments and self-remediation.
Production Support & Incident Management
- Participate in on-call rotations, promptly respond to incidents to minimize MTTR, and conduct thorough post-incident reviews to implement preventive measures and improve system resilience.
Security & Compliance
- Design and implement solutions that are secure and compliant by collaborating with dedicated security teams, conducting regular audits, and integrating advanced vulnerability scanning tools.
Maintenance, Optimisation & Performance
- Identify and resolve performance bottlenecks and operational issues, define and track KPIs (e.g., MTTR, system uptime, cost efficiency), and drive ongoing optimisation efforts.
Strategic Customer Engagement
- Act as a technical advisor for tenants, guiding them on containerization, and best practices for cloud-native deployments, and participating in strategic initiatives to enhance platform scalability and performance.
Knowledge Sharing & Documentation
- Develop and maintain detailed playbooks, runbooks, and documentation to facilitate team-wide knowledge sharing, streamline incident response, and ensure that critical processes are well understood across the team.
Continuous Learning & Innovation
- Stay current with the latest AWS, Kubernetes, and industry developments, and proactively recommend improvements and innovative solutions to maintain a competitive and reliable platform.
Requirements:
- Proven experience as a Site Reliability Engineer or similar role, with a strong background in containerization, orchestration, and cloud-native technologies.
- Proven ability to troubleshoot and resolve complex technical issues in containerized applications.
- Demonstrated experience with incident management, including post-incident reviews and continuous improvement.
- Strong documentation skills and experience in knowledge sharing across teams.
- Deep understanding of AWS, Kubernetes (including AWS EKS), and operational best practices, with familiarity in multi-cloud or hybrid environments.
- Solid grasp of networking, security, and storage in both AWS and Kubernetes contexts.
- Experience integrating Kubernetes with AWS cloud technologies (e.g., Secrets Manager, Load Balancers) and using infrastructure-as-code (Terraform or similar).
- Hands-on experience with containerization tools (Kubernetes, Kustomize, Helm) and automation scripting (Go, Python, Bash, or equivalent).
- Ability to write and maintain automated tests or conduct thorough manual testing for automation scripts, ensuring the reliability and effectiveness of automated solutions.
- Familiarity with CI/CD tools (GitLab CI/CD, ArgoCD) and version control systems (Git).
- Experience with observability/monitoring tools (Prometheus, Grafana, ELK Stack) and defining SLOs and Error Budgets.
- Certifications such as Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD) are a plus.
- Experience with developing Kubernetes operators using Go, service mesh technologies, and Chaos Engineering is a plus.
