About our client: Our client is a leading Construction and Civil Engineering company supporting the Oil & Gas and Chemical Processing Industry.
About the role: The Soft Services Site Manager/Lead for Jurong Island is responsible for overseeing non-technical facility services, ensuring a clean, safe, and welcoming environment in line with contractual scope, SLAs, KPIs, and client expectations. This role manages service delivery for cleaning, security, waste management, pest control, landscaping, workplace experience, and other soft services, while driving efficiency, compliance, and continuous improvement.
- Lead and supervise soft services operations and teams across allCOMPANY offices and sites on Jurong Island, including cleaning, catering (working closely with the appointed food catering services provider and/or other COMPANY-appointed suppliers), waste management, front-of-house services, and occasional events management.
- Ensure service providers (in-house or outsourced) comply with agreed scope, SLAs, KPIs, site HSE, and quality standards.
- Manage budgets, costs, and supplier contracts for soft services, optimizing value without compromising standards.
- Implement innovation and sustainability initiatives (e.g., green cleaning, recycling programs).
- Act as the primary liaison for client feedback on workplace experience and service adjustments.
- Support the Key Account Lead in client reporting, service reviews, and contract scope performance.
- Ensure proper soft-services documentation and adherence to established change management controls for the site.
About you:
- Diploma or degree in Facilities Management, Hospitality/Hotel Management, Business/Operations Management, or a related field.
- Minimum of 5-8 years of relevant experience in soft services management, preferably in oil & gas, petrochemical, or large corporate environments (experience at Jurong Island, Pulau Bukom, or similar sites is an advantage).
- Proven experience managing cleaning, catering, waste management, pest control, landscaping, front-of-house services, and occasional event management.
- Strong knowledge of SLAs, KPIs, HSE, and quality standards in facility services.
- Experience in budget management, cost optimization, and supplier/contract management.
- Demonstrated ability to drive innovation, sustainability initiatives, and continuous improvement.
- Excellent leadership, communication, and interpersonal skills, with the ability to manage teams and act as a key client liaison.
- Strong organizational skills, attention to detail, and ability to handle multiple priorities.
- Proficiency in MS Office and facility management software is preferred.
.Please note that only shortlisted candidates will be contacted..
Employment Agency: Kingsforce Management Services Pte. Ltd.
Employment Agency Licence No: 94C3545
EA Personnel: Wong Pik Kiun (Kimberly)
EA Personnel Reg. No.: R1984508
