About us: Keep Moving
ANTA was established in 1991, while ANTA Sports Products Limited, a widely recognized global sportswear company, was listed on the Main Board of HKEx in 2007 (Stock Codes: 2020 (HKD counter) and 82020 (RMB counter)). The mission of the company is to integrate the sports spirit of Going Beyond Oneself into everyones daily life. ANTA Sports principally engages in design, R&D, manufacturing, marketing and sales of professional sports products including footwear, apparel and accessories. Over the years, the company formed three brand groups: Performance Sports Brands, Fashion Sports Brands and Outdoor Sports Brands, empowering everyone who loves sports. By embracing an all-round brand portfolio including ANTA, FILA, DESCENTE, KOLON SPORT, MAIA ACTIVE, and JACK WOLFSKIN etc., ANTA Sports aims to unlock the potential of both the mass and high-end sportswear markets. ANTA Sports is also the largest shareholder of Amer Sports, Inc., a global group of iconic sports and outdoor brands, including Arc&aposteryx, Salomon, Wilson, Peak Performance, and Atomic, whose shares are listed on the New York Stock Exchange (NYSE: AS).
Your Opportunity at Arcteryx:
As a Store Manager, you are the driving force behind your teams success and the in-store guest experience. You lead with authenticity, embody the Arcteryx spirit, and cultivate a passionate team that delivers premium service while driving business results.
You are an entrepreneurial leader who thrives in a dynamic environment, balances brand vision with store operations, and inspires your team to connect deeply with our product, community, and nature. Your leadership empowers your team to perform at their best today while preparing for the challenges of tomorrow.
Key Responsibilities
1. Sales & Guest Experience
- Lead your team to achieve and exceed store sales targets aligned with business goals.
- Champion the Arcteryx Guest Journey by delivering best-in-class, authentic experiences on the sales floor.
- Utilize CRM tools to enhance customer retention and deliver personalized service.
- Proactively address guest feedback and complaints to ensure satisfaction and long-term loyalty.
- Lead from the floor at least 80% of your time to model service excellence and coach in real time.
- Handle unexpected/emergency situations or public relations crises.
2. Team Leadership & People Development
- Inspire, retain, and develop a high-performing team through ongoing coaching, recognition, and structured performance reviews.
- Oversee the full employee life cycle: hiring, onboarding, training, development, and offboarding.
- Build leadership capability within the team to support succession planning and engagement.
- Foster a collaborative and respectful culture rooted in the Arcteryx purpose, values, and commitment to inclusion.
- Maintain high standards of grooming, professionalism, and team accountability.
3. Store Operations & Visual Excellence
- Oversee all aspects of daily store operations including scheduling, opening/closing, stock control, cleanliness, and safety.
- Ensure inventory accuracy through proactive stock monitoring, replenishment, and stocktake processes.
- Execute visual merchandising and in-store presentation in alignment with brand standards and seasonal guidelines.
- Utilize company systems and tools to plan labor, manage store budgets, and optimize operational efficiency.
4. Community & Brand Representation
- Embody and promote the Arcteryx brand ethos through storytelling, authenticity, and a passion for the outdoors.
- Drive community engagement through partnerships, local events, and identifying brand ambassadors.
- Represent the brand with professionalism both in-store and within the local market.
- Lead internal team briefings and weekly leadership meetings to communicate brand updates, campaign rollouts, and store performance across People, Product, Community, Operations, and Finance pillars.
Requirements
- Diploma qualification or above.
- 35 years of retail leadership experience, preferably in premium or high-end retail environments.
- Proven ability to lead, motivate, and develop teams while managing performance and delivering results.
- Strong financial acumen, including budgeting, labor planning, and expense control.
- Deep understanding of store operations including CRM, stock/inventory, merchandising, and daily SOPs.
- Excellent interpersonal and communication skills with a customer-first mindset.
- Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using sales and CRM tools.
- Passion for outdoor activities, performance lifestyle, or technical apparel.
- Willing to work retail hours, including weekends and public holidays.
