Job Objectives
- Develop business activities and strategic customers/partners
- Position good standing in IT solutions and services
- Achieve business targets and market development goals for specific periods
Key Responsibilities
Management & Administration
- Approve targets for heads of units/teams under management authority
- Control operational costs of company activities
- Report periodically on business situation, pipeline
- Approve and propose (according to authorization) functions, duties, and organizational structure of units position systems, job descriptions, performance management and evaluation systems, compensation policies for positions
- Build core capabilities and company culture
- Review annual personnel plans (staffing - recruitment - training - evaluation) and review unit adjustment proposals (if any)
Professional Operations
- Strategic Planning:
Research and analyze customer needs, development trends, and technology/solution/software product usage levels
Build business strategies, development directions, and sales policies to approach markets and promote business expansion
- Coordinate with Delivery and Technology blocks to build appropriate service portfolios and establish OKR/KPI targets for sales
- Business Development:
- Directly develop Key Accounts proactively seek and build relationships with potential customers
- Organize/supervise sales activities, bidding, quotations, and contract signing to ensure target revenue
- Serve as bridge between Sales - Presale - Delivery to ensure effective project execution and achieve customer satisfaction and expectations for continued development of additional projects and new customers
- Work and coordinate with R&D to propose/standardize technology solutions for sales
- Customer Relationship Management:
- Manage customer relationships in Singapore market
- Propose policies, methods, and forms to improve customer experience with company products/services
- Provide consultation and customer care, create good relationships between customers and company to increase customer satisfaction and retention
Reporting Functions
- Build feasible plans and implement customer search and sales activities in phases to ensure revenue, profit, and customer targets
- Report periodically on business situation, pipeline, and conversion rates
- Report semi-annual implementation and annual summary
- Report promptly on situations and incidents arising during mission execution beyond resolution authority to superior management and leadership
- Perform other tasks as required
Approve documents within job title scope and delegated authority
- Request relevant units/departments/individuals to provide information and coordinate work implementation according to proper functions and authority
Use CRM to monitor and evaluate team effectiveness
Accountable for results of assigned work areas (company KPIs related to business numbers, revenue, customers, market)
Requirements
Education & Experience
- Education Level: University degree
- Major: Business Administration, IT, or related fields
- Work Experience: 5-7 years
- Management Experience: 3-5 years
Interested applicants, please email your resume to Karin Chan Wei Kien
Email: [Confidential Information]
CEI Reg No: R1104584
Recruit Express Pte Ltd
UEN: 199601303W
EA Licence No: 99C4599
