SHOP SALES MANAGER

Position Summary:

The Employee shall be employed as a Store Manager and shall be responsible for the overall management and operations of the store, including but not limited to supervising staff, ensuring excellent customer service, managing inventory and sales performance, maintaining store standards, and achieving business targets set by the Employer. The Employee shall perform such duties and responsibilities as may reasonably be assigned by the Employer from time to time.

Key responsibilities include but are not limited to:

. Oversee the daily operations of the store to ensure smooth and efficient performance.

. Supervise, train, and motivate store staff to achieve sales and service excellence.

. Ensure high standards of customer service and handle customer enquiries or complaints professionally.

. Manage inventory levels, including ordering, receiving, and stock-taking.

. Monitor sales performance and implement strategies to achieve sales targets and profitability.

. Maintain store cleanliness, merchandising standards, and overall presentation in accordance with company policies.

. Prepare and submit operational reports, including sales and staff performance reports, as required by the Employer.

. Ensure compliance with all company policies, safety regulations, and local laws.

. Assist in the planning, setup, and preparation for new store openings, including but not limited to coordinating with internal teams to ensure timely and successful launch.

. Plan, coordinate, and execute promotional campaigns and PR activities to enhance brand visibility and drive customer engagement.

. Perform any other duties or responsibilities as may be reasonably assigned by the Employer from time to time.

Requirements:

1.At least 10 years experience in retail management or a supervisory role, preferably as a Store Manager or Assistant Manager, with a strong background in managing operations for international retail brands.
2.Strong leadership and team management skills with the ability to motivate and develop staff.
3.Excellent customer service and interpersonal skills with a professional and approachable demeanor.
4.Solid understanding of retail operations, including inventory management, merchandising, and sales analysis.
5.Strong organizational and time-management abilities, with keen attention to detail.
6.Ability to work independently and make sound decisions in a fast-paced environment.
7.Proficient in Microsoft Office Suite (Excel, Word, Outlook) and point-of-sale (POS) systems.
8.Able to work long hours, including weekends and public holidays, as required by store operations is a must.
9.Strong verbal and written communication skills.

10.A diploma or degree in Business Administration, Retail Management, or a related field is preferred.
11.Knowledge of local retail regulations and safety standards is an advantage.