Shop Manager

Job Summary

You will lead shop operations by planning staff schedules, forecasting sales, managing assets, and resolving customer complaints to drive business performance and maintain high service standards.

Responsibilities

• Plan and revise weekly and monthly staff schedules based on shop needs and sales forecasts to optimize workforce efficiency
• Forecast weekly shop sales to support operational planning and inventory management
• Conduct periodic shop audits and generate detailed reports to identify improvement areas and share findings with the team
• Address and resolve customer complaints, both written and in-person, to maintain customer satisfaction
• Manage shop assets by ensuring timely ordering and inventory checks to prevent stock shortages
• Plan and manage profit and loss, handle cash transactions, and collate daily sales and operational reports to maintain financial accuracy
• Collaborate with HQ to develop and implement marketing strategies that enhance shop sales performance
• Develop and oversee equipment maintenance schedules and coordinate necessary repairs to ensure operational continuity
• Coach, develop, and discipline staff to improve performance and maintain workplace standards
• Monitor daily staff attendance records to ensure compliance with schedules
• Review and address staff payroll concerns to ensure accurate compensation
• Conduct inquiries into internal shop disputes and complete disciplinary documentation to uphold workplace discipline

Required competencies and certifications

• Minimum 5 years of relevant experience with at least 3 years in a managerial role
• Ability to work during F&B operation hours

Preferred competencies and qualifications

• Experience in both Service and Kitchen operations
• Strong leadership with analytical, communication, and interpersonal skills
• Independent, proactive, and able to work effectively in a fast-paced environment