shipping clerk // ubi forwarder

. Prepare and issue customer invoices, debit notes and credit notes accurately and within agreed timelines.

. Provide day-to-day administrative support

. Prepare, verify, and maintain shipping, logistics, procurement, billing, and other operational documentation

. Ensure all operational records and documentation comply with company policies, procedures, and regulatory requirements.

. Verify billing information against quotations, job orders, delivery documents, purchase orders, service records and other supporting documents.

. Ensure the correct customer, billing address, rates, quantities, taxes and payment terms are reflected in invoices.

. Maintain proper billing records and supporting documentation, both electronically and physically where required.

. Follow up with internal departments on incomplete, unclear or missing documents required for billing.

. Attend to customer queries, discrepancies and requests relating to invoices, statements of account, credit notes or billing adjustments.

. Coordinate with the Finance team on invoice postings, payment allocations, accounts receivable matters and month-end closing.

. Prepare and issue statements of account to customers when required.

. Assist with monitoring outstanding invoices and follow up on overdue payments in accordance with the Company's credit-control procedures.

. Ensure approved billing adjustments, rebates, discounts and credit notes are properly documented and processed.

. Assist in reconciling billing records against operational records and customer accounts.

. Support the preparation of billing reports, ageing reports and other management reports as required.

. Maintain confidentiality of customer, pricing and financial information.

. Assist with ad hoc finance, administrative and operational duties assigned by management.