Shift Manager

Shift Manager

General Roles andResponsibilities:

. Leada team of service champions to prioritize safety by enforcing Shell policiesand procedures, fostering a culture of safety awareness, and ensuring a safeworking environment

. Overseeday-to-day operations at the petrol station to maintain efficiency andproductivity

. Monitorand ensure that service champions uniforms are clean, worn properly, and meetShell Uniform standards to uphold a professional image

. Providehigh-quality customer service in the c-store and forecourt, managing the teamto build strong customer relationships and promptly address any issues orfeedback

. Manageteam members to uphold quality standards, oversee inventory procurement, andensure the station environment is clean and well-maintained

. Implementand enforce work protocols and procedures through staff training, performancemonitoring, and compliance audits

. Leadthe team of service champions in engaging with customers, promoting products,and upselling to increase sales in both fuel and c-store revenue

. Flexibilityto work various shifts to ensure operational coverage and success of the petrolstation

LiangSyeh Wei (Shevy) - R:R22108807