Sharepoint & Cloud Operations Specialist

About Tech Mahindra

Tech Mahindra is a leading global IT services and consulting organization, delivering innovative digital transformation, cloud, AI, engineering, and enterprise business solutions to clients worldwide. Operating in over 90 countries, the company helps enterprises accelerate growth through technology-driven innovation and customer-centric solutions. As part of the Mahindra Group, Tech Mahindra is recognized for its strong focus on digital engineering, telecommunications, and next-generation technologies. With a diverse global workforce, the organization fosters a culture of continuous learning, collaboration, and professional development

Job Description:

Role Purpose Provide cross-domain operational coverage and service-continuity support across Microsoft 365 services and on-premises enterprise platforms, ensuring continuity of operations during incidents, leave coverage, and peak operational periods.

Key Responsibilities

Provide operational coverage and first-level support across:

Microsoft 365 services (e.g. Entra ID, Exchange Online, SharePoint Online, Teams)

Perform initial triage and troubleshooting for incidents affecting collaboration platforms, identity services, and hosting environments

Coordinate incident escalation and resolution with relevant specialist teams (e.g. M365 specialists, SQL, infrastructure)

Assist in executing documented SOPs and runbooks for both Microsoft 365 and on-prem platforms

Support service restoration, backup verification, and recovery activities during incidents

Provide operational coverage during leave periods and manpower shortfalls to prevent service gaps

Required Skills & Experience

Senior hands-on experience administering SharePoint (self-hosted) platforms (Subscription Edition)

Strong understanding of SharePoint farm architecture, service applications, and security models

Official (Closed) - Non Sensitive

Experience supporting enterprise-scale on-prem collaboration platforms