Sevice Desk Analyst

Responsibilities:

- Acts as point of contact for inquiries and issues reported by internal and external users.

- Monitoring of application/alerts

- Processing calls/emails from external users

Required Skills & Qualifications:

- Experience/background in customer service.

Other Details:

Onsite

Contract duration until 30-Sept-2026

5 days work week, including weekends, PH

AM Meal Claims: When only 2 agents are working on AM shift - Actual receipt value, up to $20 per agent.

PM Meal Claims: When only 1 agent working on PM or NI Shift - Actual receipt value, up to $20 per agent.

GY Shift Meal Claims: When only 1 agent working on GY Shift - Actual receipt value, up to $20 per agent.

PM Shift Allowance: For Agents working PM or NI Shift - $15 per shift

GY Shift Allowance: For Agents working GY Shift - $20 per shift

Weekend Allowance: For agents working on weekends - $15 per shift

Public Holiday Allowance: For agents working on PH - $15 per shift

Transport Allowance: For agents working on PM or GY shift - $25 per shift

Shift Schedule:

AM Shift 08:00-17:00

PM Shift 16:00-01:00

GY Shift 00:00-09:00