We are looking for a Services Account Manager to make an impact!
What will you do:
- Initiates contact, develops relationship and generates demand in customer accounts within the target segment, assigned to them by Segment Sales Manager.
- Educates customers on all SE products and services with special attention on customer pain points.
- Cross selling of Field Service portfolio - Power Systems, Secure Power & Cooling, Digital Energy, Industrial Automation
- Secures customer satisfaction overseeing all ongoing activities with the customer (orders and execution)
- Utilizes BFO (Salesforce.com) for sales funnel management, account planning, performance and opportunity detection via Sales Cockpit.
- Provides monthly forecasts, using BFO, and summaries in a timely manner.
- Participates in the preparation of analysis and reports on field service performance.
- Provides precise and timely information to Tender team to prepare sales quotations and proposals
- Monitors margin to be at or above country thresholds. Uses DOA process to escalate opportunities below thresholds.
- Understand key account player mapping on end user, consultants, LEW and contractors.
- Knows where to be to create business opportunities, understand the importance of attending industry events and networking functions to follow assigned accounts needs.
What will make you successful:
- Bachelor Degree in Engineering or equivalent
- At least 5 years of technical sales experience in engineering solutions
- Ability to grasp engineering solutions and present it to a lay person is a must for being a trusted advisor and create demands,
- Account management skills
- Cold Calling, Social Selling skills
- Persuading, convincing, influencing, or impressing others in order to promote our offers and get them to support influencing other decision makers.
- Active Listening - providing full attention to, the content and meaning of others messages
- Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Field Services.
- Develop go to market strategies and work closely with prescription team, country segment leaders and contractor team to increase sales hit rates.
- Energetic, outgoing, proactive and have attention to prospecting and networking
- Excellent verbal and written communication skills including C-level customers
- Thorough knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product. Good knowledge of power system, secure power, industry systems.
- Proficient in Microsoft Office suite and ERP/CRM related tools. Excellent organizational skills.
- Ability to leverage technology for communications and managing own performance
What's in it for you:
- Ownership of a dynamic client portfolio with the autonomy to drive strategic relationships
- Performance-based culture that rewards success and achievement
- Opportunity to work with cutting-edge service solutions and technologies
- Professional development and growth in a customer-centric environment
- Access to comprehensive tools and resources to support your success
