ServiceNow Technical Consultant

.Develop and configure ServiceNow workflows, flows, and business rules

.Design and develop tracking tools, dashboards, and reports to monitor performance and KPIs

.Configure and maintain platform monitoring and health checks

.Customize forms, UI policies, and client/server-side scripts

.Support enhancements, change requests, and platform optimization

.Perform unit testing and support UAT activities

.Prepare technical and functional documentation

.Lead workflow and automation design for complex use cases

.Design KPI frameworks and performance monitoring solutions on ServiceNow

.Review existing ServiceNow implementations and recommend improvements

.Provide technical guidance to Associate consultants

.Engage with stakeholders to translate requirements into technical solutions

Required Skills & Experience

.Strong hands-on experience with ServiceNow development and configuration

.Experience building workflows, Flow Designer solutions, and automation

.Proficiency in ServiceNow scripting (JavaScript, Glide API)

.Experience developing reports, dashboards, and KPI tracking tools

.Knowledge of platform monitoring, performance analytics, and system health

.Understanding of ServiceNow data model and security model

Preferred Certifications:

.ServiceNow Certified System Administrator (CSA)

.At least one ServiceNow Certified Implementation Specialist (CIS), such as:

o CIS - IT Service Management (ITSM)

o CIS - IT Operations Management (ITOM)

o CIS - App Engine