ServiceNow Technical Consultant

Responsibilities

. Create and maintain a detailed view of the existing architecture.

. Minimum 3 end to end projects experience in module of ServiceNow.

. Able to demonstrate implementation experience within minimum 3 modules of ServiceNow workflows (IT, Customer, Employee & Risk)

. Establish architectural controls to ensure the correct technical solutions are used when delivering business solutions.

. Expert in integrations with 3rd party applications

. Recommend emerging technology & process enhancements.

. Analyse the impact of new requirements.

. Resolve technical escalations, including responding to defects.

. Participate in process & requirement workshops, providing expertise on best practices & emphasizing streamlined processes & systems.

. Manage all updates, enhancements, patches, and environment changes with the ServiceNow platform.

. Partner to identify and resolve technical issues.

. Consult with Product Owner on Strategy, Design and Engineering of Platform

. Create target state vision through designs, standards, and patterns.

. Assess technical debt for criticality and scope.

. Advise implementation design to ensure alignment with best practice and scalability.

. Identify and communicate platform capabilities and opportunities for platform roadmaps.

. Review and approve new standards, patterns, and practices.

. Collaborate with stakeholders including developers, product owners, technology leadership, business consumers and technical governance.

. Contribute to community forums and communities of practice within the company.

. Participate in SCRUM activities: Understand team's deliverables and communicate prioritized list of work to be delivered.

Experience

. Bachelor's in computer science, Information Systems or related discipline.

. 3+ years IT experience working in related workflow tools.

. Knowledgeable of ITSM, workflow development practices and techniques.

. Expertise in ServiceNow, certified as a ServiceNow Developer and Administrator.

. 3+ years experience in the ServiceNow Ecosystem documenting requirements, designing, and building on the ServiceNow platform.

. Experience utilizing techniques and tools including HTML, CSS, SQL, and JavaScript.

. Experience with scrum and other agile based methodology of software development.

. Clear and concise written and verbal communication skills.

. Analytical, multi-tasking and problem-solving skills.

. Ability to work effectively in a team environment with aggressive deadlines and multiple priorities.