Servicenow Solution Architect

Job Description:

Responsibilities & Activities:

. Lead solution implementation projects

. Own technical and business design of the end-to-end solution during implementation

. Conduct design reviews and data quality assurance

. Manage and communicate with external client teams during the sales process and post-sales delivers

. Lead and participate in RFPs and provide technology solution content

. Audit existing client's implementation and recommend enhancement.

Experience & Competency:

. 5+ years experience in IT or Customer support organizations

. 3 years experience working as a technical consultant or business analyst in the delivery implementation of ServiceNow with a focus on Technology Workflows (ITSM, ITOM, ITAM)

. Relevant ServiceNow certifications with a minimum of 1 CIS certification

. Good understanding of SQL, XML, and web-based technologies

. 1+ years experience in implementing and aligning business processes to the ITIL best practices

. Fluency in English (must-have)

. Availability to travel within ASEAN.

. Articulate, effective communication skills

. Result-driven and customer-centric

. Able to inspire customer confidence through professional presence, self-confidence

. Ability to multi-task and work on several accounts simultaneously

. Demonstrated ability to influence, consult and growing of the business

. Positive attitude when solving business and/or technical problems

. Self-starter with the ability to assume leadership and work without direct supervision.

. Singapore Public sector experience will be advantageous

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.