Job Description
Key Responsibilities
Lead end-to-end program and project management activities for ServiceNow FSM initiatives and related transformational projects.
Establish and maintain project scope, objectives, deliverables, and success criteria in alignment with business and client requirements.
Coordinate cross-functional teams and stakeholders to ensure effective collaboration, decision-making, and execution.
Track project milestones, dependencies, and critical paths to ensure projects remain on schedule and within budget.
Monitor financial, contractual, and operational commitments and ensure compliance with organizational and client governance standards.
Identify, assess, and manage project risks, issues, and dependencies, driving proactive mitigation and resolution plans.
Develop and communicate project status reports, dashboards, and executive updates, highlighting progress, risks, and key decisions.
Support continuous improvement initiatives by implementing project management best practices, controls, and lessons learned.
Required Qualifications
Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or a related discipline.
Minimum 5 years of experience in Program and Project Management within technology, digital transformation, or enterprise application environments.
Proven expertise in Program Project Management and successful delivery of complex, multi-stakeholder initiatives.
Hands-on experience with ServiceNow Field Service Management (FSM) implementations, enhancements, or support programs.
Strong understanding of project lifecycle management, governance, budgeting, scheduling, and reporting processes.
Excellent stakeholder management, communication, and presentation skills with the ability to influence at multiple organizational levels.
Demonstrated ability to manage competing priorities in a fast-paced, dynamic environment.
Preferred Qualifications
Certification or advanced knowledge in Project Management Body of Knowledge (PMBOK) principles and methodologies.
Strong expertise in Scope Management, project estimation, planning, and forecasting.
Experience implementing effective Risk Management and issue resolution frameworks.
Project Management Professional (PMP), PRINCE2, Agile, Scrum, or equivalent certification.
Experience leading geographically distributed teams and enterprise-scale transformation programs.
