Job Description:
- As a Business Analyst, you will be responsible for analyzing the organization and designing its processes and systems.
- This includes assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution.
- You will research, gather, and synthesize information to support these activities.
- You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, and be responsible for team decisions.
- Engaging with multiple teams and contributing to key decisions will be essential, as will providing solutions to problems for your immediate team and across various teams.
Core Roles and Responsibilities:
- Requirements Gathering & Analysis: Collaborate with stakeholders to define business needs and translate them into detailed functional specifications, user stories, and acceptance criteria.
- Process Mapping & Design: Analyze existing business workflows and re-engineer them for optimization on the ServiceNow platform, ensuring adherence to best practices.
- Solution Definition: Work with architects and developers to design effective, scalable solutions, bridging the gap between requirements and technical implementation.
- Documentation & Training: Maintain process documentation, user stories, and support materials conduct user training and workshops to drive platform adoption.
- Platform Support & Enhancement: Identify opportunities to improve existing ServiceNow functionality and manage enhancement requests (BAU).
- Experience: Typically 4+ years as a BA, with at least 2 years in ServiceNow-specific projects.
- Domain Knowledge: Expertise in ITIL framework and ServiceNow modules (ITSM, HRSD, CSM).
- Certifications: ITIL Certification, ServiceNow Certified System Administrator (CSA), or Business Analyst certifications.
- Skills: Strong communication, workshop facilitation, and proficiency in Agile methodologies.
Requirements:
- Advanced proficiency in ServiceNow Platform is required.
- Advanced proficiency in Business Process Analysis Tools, Business Process Design, Requirements Analysis, and Business Model Strategy is suggested.
- Facilitate workshops to gather requirements and ensure alignment among stakeholders.
- Develop detailed documentation to support process improvements and technology integration.
- Utilize data analysis techniques to identify trends and inform decision-making.
- Collaborate with cross-functional teams to implement business solutions effectively.
- Continuously seek opportunities for process optimization and innovation.
- Minimum 5 Years of experience.
