Support ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB).
Manage and enhance Enterprise Asset Management (EAM) capabilities such as asset portfolio management, RFID implementation, lifecycle management, maintenance planning, and workflow automation.
Support Field Service Management (FSM), including field agent management and task execution tracking.
Manage IT Asset Management (ITAM) for both hardware and software assets.
Support IT Operations Management (ITOM) functions, including Discovery, Service Mapping, Event Management, and Cloud Management.
Collaborate with stakeholders to gather requirements, optimize workflows, and ensure operational stability.
Total Experience: 7+ years overall. ServiceNow Experience: Up to 4 years.
