: ServiceNow SOM & CPQ Implementation
We are looking for
- Role : ServiceNow SOM & CPQ Implementation delivery engineer
- Key responsibilities
- Implementation & Configuration : lead end-to-end technical delivery, setup and hands-on configuration of ServiceNow CPQ and SOM modules
- Product & Pricing Modules : Design and configure complex enterprise product catalogs bundling rules, pricing matrices, and advanced approval workflows
- Integration support : Build and support robust integration between ServiceNow SOM/CPQ and external enterprise ecosystems (e.g. CRM, Billing systems) via integrationHub and APIs
- Operation & Stabilization : Provide Tier2&3 technical support, handle system enhancements, troubleshooting post-implementation defects, and ensure platform health during the operation phase
- Required Qualifications
- Experience : 3+ years of professional experience in technical implementation within the ServiceNow ecosystem
- Module expertise : Proven hands-on delivery experience with ServiceNow Sales and Order Management (SOM) or CPQ modules
- Technical Skills : Strong proficiency in core ServiceNow development tools including JavaScript, Business Rules, Client Scripts, Flow Designer, Script includes, and integrationHub
- Preferred Qualification / Nice to have
- Product Catalog : hands-on experience with ServiceNow Product Catalog management and architecture design
- Auto-management : Familiarity with order auto-management and automated orchestration/fulfillment workflows
- CRM & Field Services : Experience in integrating or working with enterprise CRM platform and ServiceNow Field Service Management (FSM) modules
- Certifications : ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant SOM/CPQ Micro-certifications
