ServiceNow Developer

The Technology Division at Our Customer is responsible for the operations, maintenance, and support of Customer's Public Facing critical applications and its critical infrastructure, ensuring its operational stability, regulatory compliance and service reliability.

We are seeking a skilled and motivated ServiceNow Developer with 2-3years of hands-on experience in developing, configuring, and enhancing the ServiceNow platform. The ideal candidate will play a key role in designing solutions, implementing solutions, improving workflows, and delivering high-quality technical outcomes that support business needs. The candidate will also need to collaborate with business and operations teams to deliver their requirements, including building dashboards for reporting and insights.

Key Responsibility:

Gather and analyze user requirements, prepare technical specifications/design and estimate impact & efforts.

Design, Develop, configure, and customize ServiceNow applications and modules (ITSM, CMDB, ITAM, ITOM). Build and customize platform components including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flows, Data Policies, and Catalog Items.

Perform data engineering tasks including data analysis, data transformation, and data validation. Integrate data from multiple sources and build, maintain, and optimize ETL pipelines.

Automate operational tasks (eg: for reconciliation) using scripting(shell script, power shell java script) or programming languages (Python).

Provide technical support for applications/tools supported by enablementteam, including incident/problem troubleshooting, resolution and performanceoptimization.

Ensure compliance with ITIL best practices and IT standards, securitiesand governance.

Collaborate with application, infrastructure, security, and operationsteams, report status and progress regularly.

Prepare and update the relevant documentations as required.

Document processes, configurations, knowledgebases and best practices.

Willing to learn new things and be assigned for additional task tosupport IT Operation tools (ITSM, ITAM, PAM, Asset Discovery, CMDB, DevSecOps,Observability) BAU/project in the organization.

Requirement:

Education-Bachelor's degree in information technology, Computer Science,or a related field

Good knowledge and understanding of ITILprocesses, IT Operations (ITSM, ITAM, PAM, Asset Discovery, CMDB, DevSecOps,Observability).

Experience working with SDLC methodologiesincluding requirement analysis, design, development, testing and deployment.

Experience in ServiceNow development and customization (workflows,business rules, UI components, ITSM, ITAM, CMDB, ITOM).

Experience of data wrangling, cleaning, transformation, and integrationtechniques.

Familiarity in programming & scripting: Python, Unix Shell,PowerShell, JavaScript.

Familiarity with REST API and SOAP web services.

Experience with JavaScript, HTML, CSS, and good knowledge of webtechnologies.

Experience in system or tools integration.

Experience in DevSecOps tools, CI/CD pipeline design, development andautomation.

Experience with Power BI/Kibana/Grafana for data visualization &data modelling.

Soft Skills

Good communicator and able to be the bridge between technical team andbusiness/operations user.

Good analytical and problem-solving skills.

Ability to work independently and in cross-functional teams.

Ability to work in tight timelines, prioritizeeffectively and follow committed schedule for deliveries

Team player with good interpersonal skills.

Have open mindset to learn new skills asrequired and apply to enhance team productivity.

Certifications: ServiceNow certifications such as CSA(Certified System Administrator) and CAD (Certified Application Developer) will be preferred.