ServiceNow Developer

Key Responsibilities:

. Design, development, and implementation of ServiceNow solutions, primarily focusing on:

o Customer Service Management (CSM)

o IT Service Management (ITSM)

. Collaborate with stakeholders to capture business requirements and translate them into scalable technical solutions.

. Define best practices and governance for ServiceNow architecture and development.

. Oversee platform configuration, customization, scripting, and integration with third-party systems.

. Guide internal team development and knowledge transfer.

. Ensure system performance, reliability, scalability, and security.

. Stay updated with the latest ServiceNow features and proactively identify opportunities for platform optimization.

Required Experience & Expertise:

. 5 years of overall IT experience with at least 3+ years in ServiceNow development and architecture.

. Relevant Educational qualifications in Bachelor of Engineering or Bachelor of Degree

. Proven track record in delivering solutions using CSM and ITSM modules in complex environments.

. Deep understanding of core ServiceNow platform capabilities, including:

o Service Catalog

o Workflow & Flow Designer

o CMDB (Configuration Management Database)

o Knowledge Management

o Performance Analytics

o IntegrationHub

o User Portal and Role-based Access Controls (RBAC)

. Strong scripting skills: JavaScript, Glide, and ServiceNow APIs.

. Experience with App Engine, custom application development, and platform governance.

People Profilers Pte Ltd

DID: 6950 9738

http://www.peopleprofilers.com

Lim Yi Tian, Candy

EA License No. 02C4944

Registration No. R1109829