ServiceNow Developer

Company Overview

KRISE SOLUTIONS PTE LTD is an IT services and technology consulting firm driving business growth and digital transformation through expert IT solutions and flexible workforce models across APAC.

Job Summary

We are seeking a skilled ServiceNow Developer with 2-3 years of experience to design, develop, and enhance ServiceNow solutions that meet business needs. You will collaborate with teams to improve workflows, automate tasks, and deliver technical excellence.

Responsibilities

• Gather and analyze user requirements to prepare technical specifications and estimate impact and effort for ServiceNow solutions
• Design, develop, configure, and customize ServiceNow applications and modules including ITSM, CMDB, ITAM, and ITOM to meet business objectives
• Build and customize platform components such as Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flows, Data Policies, and Catalog Items
• Perform data engineering tasks including data analysis, transformation, validation, and integration from multiple sources to optimize ETL pipelines
• Automate operational tasks using scripting languages (Shell script, PowerShell, JavaScript) and programming languages (Python) to improve efficiency
• Provide technical support by troubleshooting incidents and problems, resolving issues, and optimizing application performance
• Ensure compliance with ITIL best practices, IT standards, security policies, and governance requirements
• Collaborate with application, infrastructure, security, and operations teams, providing regular status and progress reports
• Prepare and maintain documentation including processes, configurations, knowledge bases, and best practices
• Demonstrate willingness to learn new technologies and support additional IT operation tools and projects such as PAM, Asset Discovery, DevSecOps, and Observability

Required competencies and certifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• Proficient knowledge of ITIL processes and IT operations including ITSM, ITAM, PAM, Asset Discovery, CMDB, DevSecOps, and Observability
• Experience with SDLC methodologies covering requirement analysis, design, development, testing, and deployment
• Hands-on experience in ServiceNow development and customization of workflows, business rules, UI components, and modules (ITSM, ITAM, CMDB, ITOM)
• Skilled in data wrangling, cleaning, transformation, and integration techniques
• Proficiency in programming and scripting languages including Python, Unix Shell, PowerShell, and JavaScript
• Familiarity with REST API and SOAP web services integration
• Experience with JavaScript, HTML, CSS, and web technologies
• Experience in system and tools integration
• Knowledge of DevSecOps tools and CI/CD pipeline design, development, and automation
• Experience using Power BI, Kibana, or Grafana for data visualization and modeling
• Strong communication skills to effectively bridge technical teams and business/operations users
• Analytical and problem-solving skills to address technical challenges
• Ability to work independently and collaboratively in cross-functional teams
• Effective prioritization and time management skills to meet tight deadlines
• Self-motivated, proactive, and a team player with an open mindset for continuous learning

Preferred competencies and qualifications

• ServiceNow certifications such as Certified System Administrator (CSA) and Certified Application Developer (CAD)