ServiceNow Developer

We are seeking an experienced ServiceNow PSDS Developer to design, configure, and develop Case Management System (CSM) solutions on the ServiceNow platform. You will work within the Platform & Service Delivery Solutions team to build scalable, high-quality service management capabilities that streamline case workflows, automate processes, and improve service delivery across the organization.

Key Responsibilities

• Design and develop ServiceNow CSM modules including Case Management, Agent Workspace, and Service Portal
• Configure and customize workflows, Business Rules, Client Scripts, UI Policies, and Flow Designer automations
• Build and maintain integrations between ServiceNow CSM and third-party systems via REST/SOAP APIs and IntegrationHub
• Translate business requirements into technical solutions within the ServiceNow PSDS framework
• Develop and maintain Update Sets, Application Scopes, and deployment pipelines across dev/test/prod instances
• Support data migration, instance upgrades, and patch management activities
• Collaborate with business analysts, architects, and stakeholders during requirements gathering and solution design
• Write and maintain technical documentation including design specs, test plans, and runbooks
• Perform code reviews and ensure adherence to ServiceNow best practices and platform governance standards
• Provide Level 3 support for CSM-related incidents and enhancements
  

Required Qualifications

• 4-5+ years of hands-on ServiceNow development experience
• Strong expertise in ServiceNow CSM (Customer Service Management) module configuration and development
• Proficiency in JavaScript, HTML, CSS, and Glide API
• Experience with Flow Designer, Workflow Editor, and Business Rules
• Solid understanding of ServiceNow data model, ACLs, and security concepts
• Experience with REST/SOAP integrations and IntegrationHub spokes
• Familiarity with Agile/Scrum delivery methodologies
• Holds a valid ServiceNow Certified Application Developer (CAD) certification or equivalent

Nice to Have

• Exposure to ATF (Automated Test Framework) and performance analytics
• Knowledge of CMDB and service mapping
• Experience in a PSDS or managed services delivery environment or public sector

This is a contract role: 10 months + 1 year