ServiceNow Developer

Technical Development & Configuration

Design and develop App Engine applications using App Engine Studio, data models, ACLs, UI Builder, and workspace components.

Build and configure Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer, and automation workflows.

Develop custom experiences, Portals, and widgets using JavaScript, HTML, CSS, and AngularJS (where applicable).

Implement integrations using Integration Hub, REST/SOAP APIs, MID Server, and custom connectors.

Ensure technical architecture follows platform guardrails, performance best practices, and secure-by-design principles.

Platform Implementation & Delivery

Configure, implement, and support modules such as ITSM/CSM/HRSD/ITOM/App Engine based on project scope.

Perform unit testing, support SIT/UAT, conduct code reviews, and ensure alignment with governance frameworks.

Support platform upgrades, patching, cloning, production releases, and post-deployment enhancements.

Maintain and enhance CMDB, catalog items, request fulfilment workflows, and application-level integrations.

Stakeholder Collaboration & Advisory

Collaborate with product owners, developers, architects, and business stakeholders to ensure solution alignment.

Provide guidance on documentation including technical specs, requirement workbooks, and design artefacts.

Bring insights from customer engagements to provide feedback to product teams and drive continuous platform improvement.

Continuous Improvement

Stay current with ServiceNow technologies, especially App Engine, automation, AI, and platform capabilities.

Mentor junior developers and promote a culture of best practices, platform governance, and maintainable development.

Qualifications

To be successful in this role, you have:

Experience & Technical Skills

3-5+ years of hands-on ServiceNow development experience.

Strong proficiency in JavaScript, Glide API, server- and client-side scripting.

Practical experience with App Engine, custom applications, scoped applications, Flow Designer, and Integration Hub.

Experience with ITSM / CSM / HRSD / ITOM / CMDB or enterprise workflows.

Experience developing portals, widgets, or custom UI (HTML/CSS/AngularJS).

Strong understanding of API integrations, REST/SOAP, and MID Server.

Prior experience in secure or regulated environments (Public Sector/BFSI) is a plus.

Certification Requirements

Required: ServiceNow Certified System Administrator (CSA)

Preferred: Certified Application Developer (CAD)

Certified Implementation Specialist (App Engine or relevant workflow)

Additional micro-certifications (Integration Hub, Flow Designer, etc.)