Job Description
About The Role
As a GIS & ServiceNow Field Service Management Analyst at Accenture, you will design, configure, and enhance geospatial and field service solutions that support efficient field operations and data-driven decision making. You will collaborate with cross-functional teams to deliver scalable, user-centric solutions leveraging GIS technologies and the ServiceNow platform.
Key Responsibilities
Configure and support ServiceNow Field Service Management (FSM) capabilities, including work orders, dispatching, mobile workforce, and asset tracking
Design and implement geospatial solutions using ESRI ArcGIS to visualize and manage location-based data
Develop and customize interactive web-based maps using Leaflet.js and JavaScript
Integrate GIS data and services with ServiceNow and other enterprise platforms
Translate business and operational requirements into functional and technical specifications
Conduct testing, troubleshooting, and defect resolution across GIS and ServiceNow components
Collaborate with developers, functional consultants, and business stakeholders to ensure high-quality delivery
2–4 years of experience in GIS, web mapping, or enterprise platform implementation
Hands-on experience with ESRI ArcGIS (ArcGIS Online, ArcGIS Server, or related tools)
Working knowledge of Leaflet.js and JavaScript-based web mapping development
Experience configuring or supporting ServiceNow Field Service Management (FSM)
Understanding of system integrations, APIs, and data flows
Strong analytical, problem-solving, and communication skills
Ability to work effectively in a collaborative, fast-paced environment
Beginner proficiency in cartographic design.
Beginner proficiency in database management.
