ServiceNow Developer

Scope of Work:

1. Development & Technical Implementation

. Design and develop scoped applications and modules using App Engine Studio.

. Automate business processes using Flow Designer and Workflow Editor.

. Configure and customize ServiceNow HRSD and IRM modules.

. Develop and maintain integrations using Integration Hub and REST/SOAP APIs.

. Implement data models, business rules, UI policies, client/server scripts, and catalog items.

. Ensure solutions are scalable, maintainable, and aligned with organizational architecture and SGTS standards.

2. Security, Compliance & Quality Assurance

. Adhere to IM8 and SGTS guidelines for application development.

. Implement security controls, role-based access, and adhere to data loss prevention (DLP) policies.

. Remediate identified vulnerabilities and address audit findings.

. Establish and maintain automated testing frameworks.

. Contribute to CI/CD pipelines for ServiceNow deployments.

3. System Maintenance & Support

. Participate in sprint-based maintenance activities, including bug fixes, performance tuning, and enhancements.

. Support application monitoring and health checks.

. Log, track, and resolve issues according to defined SLAs.

. Provide technical inputs during retrospectives to continuously improve system performance.

4. Documentation & Knowledge Management

. Maintain technical design documents, configuration details, and deployment guides.

. Document integration specifications and workflows.

. Contribute to the knowledge base for recurring issues and standard resolutions.

Experience: 3-5 years developing solutions using ServiceNow modules and platform tools in enterprise/government environments

Key Skills: Application development, workflow automation, integration development, scripting, data modeling, automated testing

Technical Knowledge:

ServiceNow: HRSD, IRM, App Engine Studio, Flow Designer, Integration Hub, REST/SOAP APIs, ATF

Preferred Certifications:

ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (ITSM/HRSD)