Education & Professional Experience
- Diploma/Degree in Computer Science, Information Technology, or related field
- Minimum 4 years of relevant experience in digital transformation projects
- Proven track record of at least 2 successful ServiceNow implementations
- Strong background in enterprise SaaS platforms (ServiceNow expertise required)
Technical Competencies
- Proficiency in ServiceNow platform configuration and customisation
- Experience with Agile methodologies and product-centric delivery
- Understanding of cloud architecture and modern development practices
- Working knowledge of AI tools and emerging technologies
- Experience in process automation and system integration
