#goodpay & Benefits
#hybridwork
about the company
Our Client is a leading IT Services & Consulting company
about the job
- Lead Solution Implementation: Take ownership of solution design and lead the end-to-end implementation for clients, from initial concept to final delivery.
- Design and Quality Assurance: Conduct comprehensive design reviews and perform data quality assurance to ensure the integrity and effectiveness of our solutions.
- Client & Sales Engagement: Manage communication with external client teams throughout the sales cycle and post-sales delivery. Contribute to RFPs (Requests for Proposals) by providing expert content and technical solutions.
- Auditing and Enhancement: Audit existing client implementations to identify areas for improvement and recommend strategic enhancements.
- Process Alignment: Implement and align business processes with ITIL best practices.
about the manager/team
This role reports to a senior IT Head
skills and experience required
- Minimum of 5 years in IT or customer support, with at least 3 years as a technical consultant or business analyst focused on ServiceNow implementation.
- Proven experience working with ServiceNow Technology Workflows, including ITSM, ITOM.
- A minimum of 1 year of experience implementing and aligning business processes with ITIL best practices.
- Technical Knowledge: Strong understanding of SQL, XML, and other web-based technologies.
- Certifications: At least one relevant ServiceNow CIS (Certified Implementation Specialist) certification is required.
- Ability to manage multiple accounts simultaneously while demonstrating a positive, problem-solving attitude.
- Must be a proactive self-starter with the ability to work independently and assume a leadership role.
