Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
The ServiceNow Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform.
The Architect is responsible for applying innovative technical solutions to business processes, consulting with business analysts and/or project managers to develop technical solutions. The Architect is also responsible to design the solution architecture addressing the business needs and present in forums to seek architecture endorsement by client authorities.
Required Technical And Professional Expertise
- Development experience in ServiceNow Platform features not limited to this list such as Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON
- Extensive knowledge of two or more Front End Technologies: HTML, JavaScript, CSS, XML
- High level of expertise in multiple system environments
- Provide advisory to clients on ServiceNow Customer Journey with ServiceNow as their Enterprise Service Management Platform
- Extensive experiences in deploying ServiceNow ITSM aligned with ServiceNow Best Practises
- Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions
- Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
- Drive product adoption of customer's ServiceNow investments
- Manage technical governance, and a delivery operating model and governance
Preferred Technical And Professional Experience
- Degree in Computer Science, Software Engineering or equivalent
- More than 4 years of ServiceNow Development Experience and 3 years of Solution Architect Role
- Success driving complex issues through analysis and resolution
- Large program experience leading end-to-end architecture and design
- Cloud application technology experience
- Experience helping customers deploy and see the value of the products they have purchased.
- Configuration experience in ServiceNow IT Workflows, Employee Workflows, Customer Workflows and Creator Workflows in projects over multiple towers
- Proficient in at least 2 to 3 ServiceNow modules
