Service Support Executive

COMPANY OVERVIEW

JOB RESPONSIBILITIES

• Prepare service quotations, contracts, and related documentation

• Coordinate preventive maintenance schedules and service appointments

• Manage service requests and breakdown calls efficiently

• Follow up on service jobs to ensure timely completion and customer satisfaction

• Maintain accurate service records, databases, and operational reports

• Liaise with customers, service engineers, vendors, and principals on service-related matters

• Support spare parts ordering, inventory monitoring, and warranty administration

• Prepare reports and documentation using Microsoft Office applications

• Assist with service operations through SAP, SAGE, or other ERP systems

• Work closely with internal teams to achieve operational goals and service excellence

JOB REQUIREMENTS

• Diploma in Business, Science, Engineering, or a related discipline

• Minimum 3 years of experience in service coordination, customer support, administration, or business operations

• Experience in the scientific, laboratory, medical equipment, healthcare, or consumables industry will be an added advantage

• Strong communication skills with good spoken and written English

• Proficient in Microsoft Word, Excel, and PowerPoint

• Meticulous, organized, and detail-oriented

• Familiarity with SAP, SAGE, or other ERP systems will be advantageous

• Positive attitude with a willingness to learn and grow

• Able to work independently and collaboratively within a team environment

Working Location: Singapore

Ng Siew Thien (R22107842)

JAC Recruitment Pte. Ltd. (90C3026)

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