Service Support Executive / Customer Service & Admin

We are looking for a proactive and organised Service Support Executive / Administrative Support Assistant to join our growing team in Singapore.

In this role, you will play a key part in supporting our after-sales service operations, coordinating service activities, managing spare parts orders, and assisting customers with service enquiries, and performing administrative tasks

If you enjoy working in a dynamic environment and collaborating with technical and supply chain teams, we would love to hear from you.

Key Responsibilities

. Handle after-sales service customer enquiries via email and phone calls in a timely and professional manner.

. Prepare quotations and service proposals for customers in the Singapore market.

. Process after-sales service orders and invoicing, including spare parts, technical services, and warranty claims.

. Coordinate daily service schedules with the technical service team.

. Maintain proper documentation, including scanning service reports, delivery notes, and filing related documents into the system.

. Work closely with the supply chain team to manage warehouse inventory, including incoming and outgoing stock deliveries and stock movement control.

. Assist with the physical organisation and arrangement of inventory in the warehouse when required.

. Manage and update item information in the ERP system, including price lists and customer asset records.

. Prepare monthly reports related to after-sales service activities.

. Provide general administrative support and perform other related tasks as assigned.

Requirements

. Minimum Diploma or a related field.

. Prior experience in after-sales service support or customer service will be an advantage.

. Experience working with ERP systems is preferred.

. Proficiency in spoken and written English.

. Strong organisational and multitasking skills.

. Customer-oriented, responsible, and result-driven.

. Able to work both independently and as part of a team.

. Good time management with the ability to meet deadlines.

What We Offer

. Supportive and collaborative team environment

. Opportunity to work closely with technical and operations teams

. Exposure to service operations and ERP systems

. Stable full-time position with career development opportunities

Salary

Salary will be commensurate with experience and qualifications.

Candidates with experience as Service Coordinator, Customer Service Executive, or Admin Executive are encouraged to apply.