Responsibilities
Team & Operations Management
- Lead and supervise field service engineers/technicians.
- Schedule and coordinate service visits and dispatch jobs efficiently.
- Monitor & improve key metrics like response times and resolution rates.
2. Technical Escalation & Support
- Provide guidance on installation, troubleshooting, preventive maintenance.
- Serve as the escalation point for complex technical issues.
3. Customer Relationship Management
- Act as the main point of contact for clients on service matters.
- Manage escalations, ensure service satisfaction, and maintain strong client relationships.
- Conduct site visits to monitor performance and promote service enhancements.
4. Service Planning &Documentation
- Manage spares inventory and ensure proper documentation of service activities.
- Review and approve service reports,
- SOP, DHR - maintenance
5. Safety, Compliance & Training
- Enforce safety standards and conduct field audits.
- Drive compliance with internal protocols and industry regulations.
- Identify training needs and upskill the team.
Requirements
- Education:
Diploma or Degree in Electrical, Mechanical, Mechatronics, or related field. - Experience:
2-5 years in field service, technical support, or maintenance.
Experience supervising technicians or service teams is preferred.
