Customer Service Supervisor

We are seeking an experienced and detail-oriented Customer Service Supervisor to lead a team of 4 Customer Service Representatives. This role requires strong ERP system knowledge (JDE) and a solid understanding of order management and supply chain processes.

The successful candidate will oversee end-to-end order processing, inventory coordination, and customer relationship management while collaborating closely with cross-functional teams to ensure operational excellence and high service standards.

Key Responsibilities

• Supervise and guide a team of 4 Customer Service Representatives.

• Manage customer orders from entry to delivery, ensuring accuracy and timely processing in the ERP (JDE) system.

• Obtain and verify customer information, billing details, product numbers, and purchase specifications.

• Handle customer enquiries including product availability, maintenance matters, and order status updates.

• Maintain accurate records of customer interactions, complaints, and resolutions.

• Create Purchase Requisitions (PR) based on Sales Orders (SO) and coordinate shipment arrangements according to agreed terms.

• Monitor inventory using ABC classification methodology.

• Ensure high On-Time Delivery (OTD) performance while minimizing shortages, excess & obsolete (E&O) stock, Days of Holding (DOH), and Inventory Turnover (ITO) risks.

• Act as the primary point of contact for customer enquiries, complaints, and service requests.

• Collaborate with Procurement, Logistics, and Finance teams to ensure smooth order fulfilment and timely invoicing.

• Proactively monitor order status and resolve discrepancies or delays.

• Generate structured reports and analyse order data from the ERP system to support business decisions and continuous improvement initiatives.

• Support internal audits and ensure compliance with company standards and regulatory requirements.

• Handle regional customer accounts.

• Perform additional duties as assigned by management.

Requirements

• Bachelor's Degree in Business, Supply Chain, or related discipline.

• 5-10 years of relevant experience in Customer Service and/or Supply Chain operations.

  Business Edge Personnel Services Singapore

  EA License No: 96C4864

  EA Personnel Reg No: R26159908 (Tan Ying Ying)