Service Screw

Job Description & Requirements

Key Responsibilities:

. Meet and greet lounge passengers positively and politely.

. Clear plates and used cutlery from passengers tables, politely and promptly.

. Ensure that the overall cleanliness of the lounge is well maintained.

. Answer questions about the menu, ingredients, or lounge offerings.

. Promptly clean all tables, chairs, and sofas, after passengers have vacated the area.

. Replenish all coolers and bar counters with the necessary drinks and table accessories.

. Ensure quick and correct order fulfillment and delivery

. To assist in covering any other job positions, as and when required by the working situation.

. Handle customer concerns or complaints promptly and professionally, escalating to the supervisor when necessary.

. Ability to read, write and converse in English.

. Good interpersonal and communication skills.

. Good customer service skills.

. Adaptable to change and a good team player.

. Physically fit and comfortable with standing for long hours.

. Comfortable with laborious/physical work.

. Comfortable with a fast-paced working environment.

. Training will be provided, no experience needed.

. May be required to do overtime (OT), when needed

. Available to work both day and night shifts

Qualifications & Skills:

• High school diploma or equivalent preferred.
• Previous F&B or customer service experience is an advantage, especially in busy or high-traffic areas.
• Strong communication and interpersonal skills.
• Ability to work in fast-paced environments and manage time efficiently.
• Positive attitude and strong work ethic.
• Must be flexible with shifts, including weekends, holidays, and early/late hours, based on airport operations.