Partnership Associate

2-5 Years

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Job Description

Assist in onboarding new clients and ensure a smooth handover from the sales team.
Support day-to-day account servicing and client communications.
Build rapport and trust with client stakeholders across HR, Marketing, and Operations.
Coordinate campaign setup, reward listings, and platform updates.
Troubleshoot issues and provide support for client queries.
Prepare weekly and monthly performance reports on platform usage and engagement trends.
Interpret data to identify areas for improvement or potential new opportunities.
Support automation and dashboard initiatives to streamline reporting processes.
Shadow senior CSMs during client reviews and presentations for hands-on learning.
Participate in internal process improvement and product enhancement discussions.
Develop account management, communication, and analytical skills through on-the-job learning.